Terms of Service

Last updated: 16 August 2026

In short. You get a licence to use SessionPilot for as long as you pay for it. You are responsible for what you do with it and for keeping your passphrase safe — if you lose it, your encrypted data cannot be recovered by anyone, including us. We can suspend accounts that break the Acceptable Use Policy.

These Terms of Service (“Terms”) are a binding agreement between you (“you”, “Customer”) and the operator of SessionPilot (“we”, “us”, the “Company”). By creating an account, installing the software, or using the service (together, the “Service”), you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. Licence and permitted use

Subject to these Terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to install and use the Service for your internal business purposes, within the limits of your plan.

Your use must comply with the Acceptable Use Policy, which forms part of these Terms. You must not reverse engineer, tamper with, or attempt to defeat licensing, entitlement or audit-logging functionality, and you must not resell or sublicense the Service without our written agreement.

2. Accounts, seats and security

A seat is for one named individual. Seats must not be shared between people. You are responsible for all activity under your account and for the acts and omissions of your team members.

You must keep your credentials confidential and notify us promptly if you believe an account has been compromised. Team workspaces include role-based access control and a tamper-evident audit log; you are responsible for configuring access appropriately for your organisation.

3. Plans, billing and taxes

Fees, plan limits and the billing period are those shown on the Pricing page or in your order at the time of purchase.
Unless stated otherwise, fees are charged in advance for the period and are non-refundable except as set out in the Refund Policy or as required by law.
Plan limits are enforced by the software. Where a limit is reached, the relevant action is refused until you upgrade or free capacity.
If payment fails or a subscription lapses, entitlements are withdrawn and the Service will stop granting the plan’s features. Your locally stored data remains on your device.
Prices are exclusive of taxes unless stated. You are responsible for any applicable sales, use, VAT, GST or withholding taxes, other than taxes on our income.
We may change prices for a renewal period on reasonable notice before that period begins.

4. Encryption and irrecoverable data

The Service is designed so that profile and session content is encrypted on your device with a key derived from a passphrase that we never receive and cannot recover. This is a deliberate security property, described in Security.

If you lose your passphrase, your synced content cannot be decrypted by us or by anyone else. There is no reset, no recovery procedure and no support escalation that can retrieve it. You are solely responsible for retaining your passphrase and for maintaining your own backups. You accept this risk as a condition of the Service’s design.

5. Your data and your responsibilities

As between you and us, you own the data you process through the Service. Because that data is encrypted before it reaches us, we cannot read it, moderate it, or verify that it is lawful. You are responsible for ensuring you have the right to process it, that you comply with applicable law including data-protection law, and that your use complies with the terms of any third-party service you access.

Where we process personal data on your behalf, the Data Processing Addendum applies.

6. Availability and support

We aim to keep the Service available and to give reasonable notice of planned maintenance, but unless we have signed a separate written service-level agreement with you, the Service is provided without a guaranteed uptime commitment. Support is provided through the channels described for your plan.

The desktop application performs its core functions — profile isolation, launching, local automation — on your machine. Cloud features such as team sync, licence refresh and the audit log require connectivity to our infrastructure.

7. Intellectual property and feedback

We and our licensors retain all right, title and interest in the Service, including its software, design and documentation. These Terms grant you a licence, not a sale. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

8. Third-party services

The Service can connect to third-party websites, proxies and tools. We do not control them and are not responsible for them. Your use of any third-party service is governed by that party’s terms, and you are responsible for complying with them.

9. Suspension and termination

You may cancel at any time; cancellation takes effect at the end of the current billing period unless the Refund Policy provides otherwise.

We may suspend or terminate an account for non-payment, for breach of these Terms or the Acceptable Use Policy, or where required by law. Where the circumstances allow, we will contact you first. On termination, your licence ends and cloud-stored ciphertext is deleted in accordance with the Privacy Policy. Provisions that by their nature should survive termination will survive it.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant any particular outcome with any third-party website or platform. Detection, blocking, account restriction and platform enforcement are outside our control and depend on factors we neither operate nor observe. Nothing in our documentation or marketing is a promise that any third party will accept, permit or fail to detect your use.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, or lost or corrupted data.

Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, in which case those exclusions do not apply to you.

12. Indemnity

You will indemnify and hold us harmless against claims, losses and reasonable costs arising from your use of the Service in breach of these Terms or the Acceptable Use Policy, from your data, or from your breach of a third party’s rights or terms.

13. Changes to the Service and these Terms

We may modify the Service over time. We may update these Terms; where a change is material we will give reasonable notice to account holders before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, you may cancel.

14. Governing law and general terms

These Terms are governed by the laws of the jurisdiction in which the Company is established, and the courts of that jurisdiction have exclusive jurisdiction over disputes, without prejudice to mandatory consumer-protection rights you may have where you live.

These Terms, together with the Acceptable Use Policy, Privacy Policy, Refund Policy and (where applicable) the Data Processing Addendum, are the entire agreement between us on this subject. If a provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

Questions about these Terms can be sent through the contact form.