Refund Policy

Last updated: 16 August 2026

In short. If the software does not work for you, tell us within 14 days of your first payment and we will refund it. Beyond that window, subscriptions run to the end of the period you paid for. We do not refund accounts terminated for abuse.

1. Try before you buy

We would rather you established that SessionPilot fits your workflow before paying for it. Where a trial or evaluation is offered, use it — it is the best way to avoid needing this page at all.

2. 14-day first-purchase refund

If you are unsatisfied with your first paid subscription period, request a refund within 14 days of that payment and we will refund it in full. You do not need to justify the request, though telling us what went wrong helps us fix it.

This applies once per customer, to the first purchase. Renewals and subsequent periods are not covered by it.

3. Renewals

Subscriptions renew automatically unless cancelled. Cancel before the renewal date to avoid the next charge. If a renewal charges you unexpectedly, contact us within 7 days of the charge and, provided the plan has not been substantially used in that period, we will refund it.

Cancelling stops future charges; it does not shorten the period you have already paid for, and you keep access until that period ends.

4. If the Service fails

If a defect on our side materially prevents you from using the Service for a sustained period, and we cannot resolve it in a reasonable time after you report it, we will refund the affected portion of your fees on a pro-rata basis. Report problems promptly — we can rarely credit a period we only learn about afterwards.

5. What is not refundable

Accounts terminated for breach of the Acceptable Use Policy, including fraud and unauthorised access.
Outcomes with third-party platforms. We do not warrant that any website will accept, permit or fail to detect your use, and a restriction imposed by a third party is not a defect in the Service. This is stated in the Terms.
Data you can no longer decrypt. Losing your passphrase makes your synced content unrecoverable by design; that is not a service failure.
Change of mind after the window, beyond the periods above.
Third-party costs you incurred separately, such as proxies or infrastructure bought elsewhere.

6. How to request a refund

Send a request through the contact form with the subject “Refund”, the email address on the account and the approximate date of the charge. We aim to respond within 5 business days. Approved refunds go back to the original payment method; how quickly they appear depends on that provider.

7. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer-protection law where you live. Where such law gives you a stronger right than this policy, that law applies.